820-605 RELIABLE PRACTICE MATERIALS & SIMULATION 820-605 QUESTIONS

820-605 Reliable Practice Materials & Simulation 820-605 Questions

820-605 Reliable Practice Materials & Simulation 820-605 Questions

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Simulation 820-605 Questions, 820-605 Exam Passing Score

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Cisco Customer Success Manager Sample Questions (Q141-Q146):

NEW QUESTION # 141
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

  • A. Measure the number of complaints raised by students
  • B. Implement staff Super Users to provide feedback
  • C. Twice yearly student and staff surveys with two QUESTIONs related to IT
  • D. Combination of tailored surveys and IT tools-based metrics

Answer: A


NEW QUESTION # 142
Which two elements are used to track and measure as key performance indicators? (Choose two.)

  • A. strategizing
  • B. scoping
  • C. learning
  • D. leading
  • E. lagging

Answer: D,E


NEW QUESTION # 143
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

  • A. business growth
  • B. time to market
  • C. employee satisfaction
  • D. cost efficiency
  • E. sustainability

Answer: B,D


NEW QUESTION # 144
From a Customer Success perspective, why should the customer's health be monitored?

  • A. to provide the opportunity to address any changes in the customer's experience around the solution
  • B. to identify unused licenses so they can be addressed via a service improvement plan
  • C. to give the customer valuable insight so they can automatically renew critical services on time
  • D. to directly enable renewals

Answer: A

Explanation:
Monitoring the customer's health is important from a Customer Success perspective because it provides the opportunity to proactively address any changes in the customer's experience or interactions with the solution.
This proactive approach can lead to improved customer satisfaction and successful solution adoption.


NEW QUESTION # 145
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

  • A. Create a success plan to be reviewed with the customer at the next review meeting
  • B. Document the session, stakeholder interests, and metrics for leadership
  • C. Provide technical configuration for development
  • D. Discuss new opportunities and new products to purchase

Answer: B

Explanation:
After an onboarding session, the next step for a Customer Success Manager is to document the session, including stakeholder interests and metrics, for leadership. This ensures that there is a record of what was discussed and agreed upon, which can be referenced in future interactions and strategy planning.


NEW QUESTION # 146
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